Support

Need help with LocalesFit? Email [email protected]. We answer within 24 business hours on weekdays (CET).

What to include

Your .myshopify.com store domain.
The locale(s) you have enabled.
A storefront URL that demonstrates the issue.
Browser + version (Chrome / Safari / Firefox) and OS.
A screenshot, if relevant.

Common questions

Why don’t I see typography changes on a page?

Confirm the LocalesFit app embed block is enabled in your active theme: Online Store → Themes → Customize → App embeds → LocalesFit → toggle on → Save.
Confirm the page’s <html lang> matches one of your enabled locales (or the URL has the right market prefix, e.g. /de-ch/, /pl/).
Open the page in a browser, DevTools → Console — the runtime logs its boot decision there ([LocalesFit] boot, pickLocale, resolveRule). Send us the log lines.

I enabled de-CH but ß is not changing to ss.

Two checks: (1) confirm the article actually contains ß in your Shopify Admin (autoreplace tooling sometimes converts on save); (2) confirm the URL has the /de-ch/ market prefix or the theme renders <html lang="de-CH">.

I’m on the Free plan and want to enable a second locale.

Open the embedded admin → click Upgrade to Standard. Shopify’s Managed Pricing handles the checkout; the second locale is tickable as soon as the subscription is active.

How do I uninstall and remove all my data?

Apps → LocalesFit → Delete app. The app/uninstalled webhook fires and your ShopSettings, Session, and Subscription rows are deleted immediately. See our Privacy Policy for details.

Status & transparency

We post incidents and major releases at localefit-app.tradik.com. The full change history lives in the public repository changelog.